FAQ’s

Do you have a size guide?

Our size guide is available here.

I need help with ordering. Is there someone I can contact?

Check out our contact us page for our contact details.

What payments do you accept?

We accept the following forms of payment: Credit cards and debit cards (Visa, Mastercard, American Express), Paypal and Shlimp and Ulrich gift vouchers.

Do you give discounts on clothing?

Occasionally, we provide special offers and discounts. When we do, it will be advertised on the website.

How do I know if the purchase I made was successful?

When you make a purchase with shlimpandulrich.com, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, contact us.

I’ve made an order but have changed my mind. How can I change my order?

If you want to change your order, contact us as soon as possible. We are pretty quick with processing and packing orders. Your order can only be changed as long as your order has not been shipped.

How do I cancel my order?

We are fairly quick with processing orders and ship as fast as possible so if you want to cancel your order, contact us as soon as possible! Your order can be cancelled as long as it hasn’t been shipped.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?

We have options available for customers that are not satisfied with their purchase. For more information, read our return policy.

I have a Shlimp and Ulrich voucher. How long is it valid for?

Shlimp and Ulrich vouchers are valid for 12 months from the date they are issued.

Do I have to use my voucher in one transaction?

No, vouchers can be redeemed on shlimpandulrich.com as full or part payment. If you use part of your voucher, the balance will update and you can use the remainder of your voucher on another purchase in the near future.

How do I make a complaint?

We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.

Still have a question?

Our contact details can be found on the contact us page.

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